Support Center
Everything you need to know about using GoPlay — from booking your first ground to managing a full facility operation.
How to Become a Facility Owner
Get your sports ground listed on GoPlay in 4 steps.
Create a GoPlay Account
Go to goplay.lk/register and create a regular player account with your name, email, phone, and password.
Apply as a Provider
Log in and go to your dashboard. Scroll to the bottom and click "Join as Provider". Fill in a 3-step application form with your personal details and facility information.
Get Approved
Once approved, your facility status changes from Pending to Active and it becomes publicly visible on the Browse Grounds page. You will receive an email notification when this happens.
Start Receiving Bookings
Players can now find and book your facility online. All bookings appear in your Ground Owner Dashboard under the Bookings section. You can also add walk-in bookings manually.
Adding Workers to Your Facility
Assign ground-level staff who can manage bookings on-site.
The Worker Creates Their Account
Your staff member registers a regular player account at goplay.lk/register. Once their account exists, you can link them to your facility from your dashboard.
You Assign Them to Your Facility
In your Ground Owner Dashboard, go to Settings → Workers. Enter the worker's registered email address and click "Add Worker". The worker is immediately linked to your facility.
Worker Logs In and Starts Working
The worker logs in and sees the facility data on their Worker Dashboard. They can view the daily schedule, add walk-in bookings, and see upcoming sessions — but cannot modify facility settings.
For Players — How to Book
From browsing to playing in 4 easy steps.
Find a Ground
Go to Browse Grounds, filter by sport, city, or use "Near Me" to find facilities close to your location. Click on any ground to see photos, pricing, reviews, and opening hours.
Choose a Time Slot
On the facility page, select the date you want. Available hourly slots are shown in green — blocked or booked slots are greyed out. Click a slot to select it.
Pay & Confirm
Enter your contact number and any special requests. Proceed to payment via PayHere (card or online banking). Your booking is confirmed instantly.
Show Up & Play
Your confirmed booking appears under My Bookings in your dashboard. Show up at the facility at your booked time. Staff can verify your booking by name or booking reference.
GoPlay Connect — Open Matches
NewPlay without a full team — we find the players for you.
GoPlay Connect lets you create or join an open match lobby for any sport. Once enough players have reserved spots to fill the court, GoPlay automatically confirms the booking for everyone in the lobby. You don't need to know anyone in advance — just pick your sport, ground, and time, and we find your teammates.
How to Join an Open Match
Browse Open Lobbies
Click "Find a Match" in the navigation bar. You'll see all active lobbies filtered by sport, city, and date. You can also find lobbies directly on a facility's booking page — they show as green banners on the time slot grid.
Reserve Your Spot
Open a lobby and tap Join. Select how many spots you need (1 for solo, more for a group arriving together). Your spot is reserved instantly and you'll receive a confirmation notification.
Wait for the Lobby to Fill
Other players will join as the lobby fills. You'll get notified as spots are taken. If the lobby doesn't fill before the expiry deadline, it expires automatically and no payment is collected.
Court Auto-Booked — Just Show Up
The moment the last spot is taken, GoPlay automatically confirms the court booking for everyone in the lobby. You'll receive a notification with the full booking details. Just show up and play.
How to Create an Open Match Lobby
Go to Find a Match
From the navigation bar, click "Find a Match". On the Open Matches page, click "Create a Lobby".
Pick Your Details
Select the sport, facility, date, and preferred time slot. The system will show you how many players are needed to fill a standard match for that sport. You can also set a custom number of spots.
Reserve Your Own Spot
As the creator, you automatically reserve at least one spot. Your lobby becomes visible to other players instantly and they can join from the Browse Lobbies page or the facility's booking calendar.
Share the Lobby
Copy the lobby link and share it with friends or your sports group to fill it faster. GoPlay also surfaces your lobby to players searching for that sport in the same area.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you.
Monday – Friday · 9 AM – 6 PM Sri Lanka Time